Terms of Service
These are the terms you agree to when you create a SlotCue account. They are written in plain language and describe the service as it exists today, including what it does not yet do.
On this page
1. Who this is between
SlotCue is published by Joaico. In these Terms, “SlotCue”, “we” and “us” mean Joaico; “you” means the business or person who creates a SlotCue account. By creating an account, or by using SlotCue, you agree to these Terms. If you are agreeing on behalf of a company, you confirm you have the authority to bind it.
Our Privacy Policy forms part of these Terms and explains what we do with data.
2. What the service does today
We would rather describe the product accurately than broadly. As of the effective date above, a SlotCue subscription gives you:
- A hosted public booking page for your business at
book.slotcue.com, branded with your name, colours and copy. - A scheduling engine that computes availability from your services, working hours, staff, locations and time off.
- An automated confirmation email to the person who booked.
- Automated appointment reminders, sent by email. We do not promise a specific interval before the appointment.
- An admin dashboard for services, hours, staff, locations, time off, scheduling rules, waitlist, branding and appointments.
- Team accounts with roles (owner, admin, manager, staff, viewer), optional two-factor authentication, and session management.
- Plan limits and features as described on our pricing page.
What is not part of the service today. Two capabilities are built or planned but are not enabled in production, and you should not subscribe in reliance on them:
- Collecting payment from your own clients at the time of booking. You can display a price on a service, but SlotCue does not charge your clients. Stripe is used for your SlotCue subscription only.
- Two-way calendar sync with Google Calendar or Microsoft/Outlook. The integration exists in our codebase but is not switched on in production, and no calendar connection is available to you today.
We are actively working on both, and we will announce them when they are genuinely live. If a page elsewhere on our site describes a capability that this section says is not available, this section governs.
3. Your account
You must give accurate account information and keep it current. You are responsible for what happens under your account, for the people you invite to it and the roles you give them, and for keeping your credentials confidential. We strongly recommend enabling two-factor authentication. Tell us promptly at support@ramsford.ai if you believe your account has been accessed without your permission.
You must be at least 18 and using SlotCue for a business or professional purpose. SlotCue is not intended for personal use by children.
4. Acceptable use
You agree not to:
- Use SlotCue for anything unlawful, or to book, advertise or facilitate anything unlawful.
- Send unsolicited bulk email, or upload contacts who have not agreed to hear from you, through any SlotCue email feature.
- Upload malware, or attempt to gain access to another account, another tenant's data, or any part of our infrastructure you have not been given access to.
- Probe, scan, load-test or otherwise stress the service without our written permission, or interfere with its operation for others.
- Resell, sublicense or white-label SlotCue as your own product without a written agreement with us.
- Use SlotCue to store health records, payment card numbers, government identification numbers, or other special-category personal data. The service is not built or certified for that, and doing so is your responsibility, not ours.
5. Your data and your clients
You own your data. Your business information, configuration, appointments and client records remain yours. You grant us only the licence we need to host, process, transmit, back up and display that data in order to operate the service for you, and to provide support when you ask for it.
You are responsible for your clients' data. When someone books through your booking page, you decide what you collect and what you do with it. We store and process it on your behalf. You are responsible for having a lawful basis to collect it, for giving your clients whatever notice your jurisdiction requires, and for responding to their requests about it. We will help — see the Privacy Policy — but the obligation is yours.
Getting your data out. Ask us at any time and we will provide an export of your account's data in a machine-readable format. We do not hold your data hostage.
We may use aggregated, de-identified statistics about how the service is used to operate and improve it. That never includes your clients' personal details and is never sold.
6. Trial, plans and billing
Free trial. New accounts start with a 14-day free trial. No credit card is required to start it. When the trial ends, paid features stop unless you have started a subscription — we will not charge you automatically at the end of a trial you did not pay for.
Plans. SlotCue is sold in three tiers, billed monthly or annually. Annual billing is charged for ten months and covers twelve. Current prices, plan limits and included features are on the pricing page, and the prices shown there at the time you subscribe are the ones that apply to you.
Payment. Subscriptions are processed by Stripe. By subscribing you authorise us, through Stripe, to charge your payment method for the subscription fee on each renewal until you cancel. Prices are in US dollars and exclude any taxes that apply to you, which are your responsibility unless we are legally required to collect them.
Renewal. Subscriptions renew automatically at the end of each billing period at the then-current price for your plan. If we change the price of your plan, we will give you notice before it takes effect on a renewal, and you can cancel before then.
Failed payment. If a renewal payment fails, Stripe will retry it. While the payment is unresolved your account is suspended: paid features stop, but your data is preserved. Fix the payment method and access is restored. If it is never resolved, the subscription is cancelled as described below.
7. Changing or cancelling
Upgrades take effect immediately and are prorated by Stripe for the remainder of the billing period.
Downgrades change what you are billed and the limits you are entitled to. A downgrade never deletes your data. If your account is over the new plan's limits, it enters a restricted state that tells you exactly what to reduce — we do not delete your calendars, seats or appointments for you.
Cancellation. You can cancel at any time from your billing settings. By default, cancellation takes effect at the end of the period you have already paid for, so you keep access until then. We do not automatically refund partial periods, but if you think your circumstances warrant one, email support@ramsford.ai and we will look at it properly.
After cancellation your paid access ends and your data is preserved so the account can be reactivated. It is not deleted by cancelling. If you want it deleted, ask us — see §9 of the Privacy Policy.
8. Availability and support
We work to keep SlotCue available and we monitor it, but we do not currently offer a contractual uptime commitment or service-level agreement, and we would rather say so than imply one we are not yet in a position to stand behind. We may take the service down for maintenance and will try to do so at low-traffic times and to give notice for anything significant.
Support is by email at support@ramsford.ai. We aim to respond within one business day.
SlotCue is a young product and is changing quickly. We may add, change or remove features. If we remove or materially degrade something you depend on, we will tell account holders by email in advance.
9. Suspension and termination
You may stop using SlotCue and cancel at any time. We may suspend or terminate an account that breaches §4, that creates a security or legal risk to the service or other customers, or whose payment obligations go unmet. Except where we are dealing with an urgent security or legal problem, we will contact you first and give you a chance to put it right.
If we terminate your account for reasons other than a breach by you, we will refund the unused portion of any prepaid period. On termination we will, on request, give you an export of your data before deleting it.
10. Intellectual property
SlotCue — the software, the name, the logo, the site and its content — belongs to us. These Terms give you a limited, non-exclusive, non-transferable right to use the service while your subscription is active, and nothing more. Your content, branding and data remain yours (§5). If you send us feedback or a feature suggestion, we may use it freely and without obligation to you.
11. Disclaimers
The service is provided “as is” and “as available”. To the fullest extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or that every email we send on your behalf will be delivered — email delivery depends on providers and recipient systems outside our control.
You are responsible for keeping your own records of your appointments and clients. Do not rely on SlotCue as your only copy of information your business cannot lose.
12. Limitation of liability
To the fullest extent the law allows, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost business or lost data, arising out of or relating to these Terms or the service.
Our total liability for all claims relating to the service in any twelve-month period is limited to the amount you actually paid us for the service in the twelve months before the event giving rise to the claim.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including for fraud or for death or personal injury caused by negligence. Some jurisdictions do not allow certain exclusions, so parts of this section may not apply to you.
13. Governing law
These Terms are governed by the laws of the United States and of the state in which we are established. We have not yet designated a specific state of jurisdiction or an arbitration venue in these Terms, and we are not going to invent one. Until we designate one and publish it here, nothing in these Terms requires you to arbitrate, waives your right to bring a claim in the courts that would ordinarily have jurisdiction over you, or waives any right you have to participate in a class action. If we later add a jurisdiction, arbitration or class-action clause, it will apply only from the date we notify you of it, and never retroactively.
An honest note about this document. These Terms were written in-house, from the actual behaviour of our software, so that they describe what we really do. They have not been reviewed by a lawyer. We published accurate terms rather than none at all while we are taking payments. If you need a negotiated agreement, a data processing addendum, or a specific contractual commitment before you can use SlotCue, email support@ramsford.ai and we will deal with it directly rather than pointing you back at this page.
14. Changes and contact
We may update these Terms. When we do, we will change the “last updated” date above, and for any material change we will email account holders before it takes effect. If you keep using SlotCue after a change takes effect, you accept the updated Terms; if you do not accept them, you may cancel.
If any provision of these Terms is found unenforceable, the rest stays in force. Our not enforcing a provision on one occasion is not a waiver of it. You may not assign these Terms without our consent; we may assign them to a successor if the business is sold or merged.
Support and billing: support@ramsford.ai
Privacy and data requests: privacy@ramsford.ai
Our privacy policy: slotcue.com/privacy